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At Event Sense we provide bespoke branding techniques and advanced marketing methods that will leave your competitors reeling. Your mission, like a Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Responsibilities
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies
Required Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Full Time
$31k-40k (estimate)
04/23/2023
05/19/2024
The job skills required for Call Center Customer Service Agent include Customer Service, Call Center, Listening, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Customer Service Agent positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Agent. You can explore the career advancement for a Call Center Customer Service Agent below and select your interested title to get hiring information.